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Welcome to the Lucent Curls online store. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern your use of the Lucent Curls online store, including the purchase of our Almond Castor & Sweet Orange Hair Oil products. If you do not agree with any part of these terms, you must not use our website.
2. Definitions
3. Your Account
To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorised use of your account.
4. Ordering and Payment
4.1 Ordering: By placing an order, you are making an offer to purchase a product subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason.
4.2 Payment: All payments must be made at the time of purchase. We accept various forms of payment, including credit and debit cards and other online payment methods. By providing payment information, you confirm that you are authorised to use that payment method.
4.3 Prices: All prices are listed in GBP and include VAT, where applicable. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
5. Delivery
We aim to dispatch orders within [insert number of days] working days of receiving payment. Delivery times may vary based on your location. We are not responsible for any delays caused by external factors or courier services.
6. Returns and Refunds
6.1 Right to Cancel: You have the right to cancel your order within 14 days of receipt of the goods, provided that they are unopened, unused, and in their original packaging.
6.2 Returns Process: To initiate a return, please contact our customer service team at info@lucentcurls.com for instructions on the return process.
6.3 Refunds: Refunds will be processed within 3-5 working days from the date we receive the returned goods. Refunds will be made to the original payment method used for the transaction.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, and images, is the property of Lucent Curls and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Lucent Curls shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our liability is limited to the purchase price of the product you have purchased.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We may revise these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your acceptance of the new Terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Lucent Curls
68 Kempton Street Liverpool L3 8HL
Thank you for shopping with Lucent Curls! We value your business.
Return and Refund Policy for Lucent Curls Almond Castor & Sweet Orange Hair Oil
At Lucent Curls, we strive to provide high-quality products that meet our customers' needs. If you are not entirely satisfied with your purchase here at Lucent Curls, we want to make it right. Below is our return and refund policy, designed to comply with UK trading laws.
1. Right to Cancel Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the product. This applies to unopened, unused products in their original packaging.
2. Return Process To initiate a return, please follow these steps:
3. Product Condition For a full refund, the product must be:
4. Non-Returnable Items We are unable to accept returns for:
5. Refund Process Once we receive your returned item and verify its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used at purchase. Please note that shipping costs will not be refunded unless the return is due to a fault with the product.
6. Defective or Damaged Items If you receive a defective or damaged product, please contact us within 30 days of receipt with photographic evidence. We will offer you a replacement or a full refund, including shipping costs.
7. Consumer Rights This policy does not affect your statutory rights as a consumer. Under UK law, you are entitled to a full refund for goods that are faulty or not as described.
8. Contact Us For any questions regarding our return and refund policy, please contact our customer service team at [insert phone number] or [insert email address].
Thank you for choosing Lucent Curls! Your satisfaction is our priority.
Lucent Curls